Customer Service
- Shipment
- Right to withdraw
- Privacy & Security:
- Returns , Warranty & Replacements:
- Payment, Pricing & Promotions
- Updating Account , Viewing Orders
- Shippingi - Right of Withdrawal:
For all TNT Traco express courier delivery orders, payment can be made by Credit Card, PayPal, Bank Transfer or on receipt of the material for CONTANTI.
Shipping costs vary depending on the material ordered and the number of packages that make up the shipment, and are listed in the order form before the validation confirmation.
Shipment, unless otherwise agreed, will be carried out in a freight port by means of conveyors defined by Next Hardware & Software Spa and the shipping costs will be charged to the customer's invoice and the goods will be transported to the port secured by Next. When delivering to the Customer, they will have to check the integrity of the packages and the quantitative and qualitative correspondence as indicated in the accompanying document. In the event of a disagreement, the same must be reported immediately on the expulsion document to be enforced to enforce its rights. Next Hardware & Software Spa is not responsible for any direct or indirect damage or loss resulting from a delay or failure to deliver the product.
In the event that the carrier is in charge of any assignment by the customer (port), Next Hardware & Software Spa will not be responsible for the loss and / or breakdown of the product from the time of delivery of the goods to the carrier at its own warehouses.
If the Customer wishes to withdraw the products directly from Next Hardware & Software Spa's warehouses, they will have to do so within five days of the date on which they will be aware of the availability of the products themselves and of the withdrawal authorization at Next Hardware & Software Spa. In addition, the ordered products will not be available to the customer.
Any shipping mistakes that can not be found at the time of delivery are to be reported only in writing and within 24 hours of the date of delivery, with penalty.
Righ of withdrawal
According to art. 64 and sec. Of Legislative Decree no. 206/2005 as amended by Directive 2011/83 / EU if the customer is a consumer (ie a natural person who buys the goods for purposes other than their professional, commercial, industrial or craftsmanship or does not make a purchase indicating a Party VAT), has the right to withdraw from the purchase contract at a distance (online or offline, the withdrawal at the point of sale excludes this right) for any reason, without any penalty and without prejudice to exclusion within 14 days of Receipt of goods. In order to exercise your right of withdrawal, you must send a notice of your intention to withdraw (recommend a recommendation or other traceable means) within 14 working days from the date of receipt of the goods to:
Next SPA
Resi Officer
Via G. Di Vittorio, 14
20813 Bovisio Masciago (MB)
It is also advisable to send an email to assistenza@nexths.it or support@barrowstore.eu by expressing the will to take advantage of the right of withdrawal in order to receive guidance and support regarding the procedure to be followed by the consumer The burden of proving the exercise of the right of withdrawal in the terms and conditions provided for by law.
Upon receipt of the communication, the customer will be sent permission to ship the goods (do not send anything without authorization, the packages will be rejected), which must be returned within 14 days from the notice of the will to cancel, the costs for the refund are charged Of the consumer.
The right of withdrawal is subject to the following indisputable conditions:
1) the right applies to the product purchased in its entirety, it is not possible to pursue only part of the purchased product (eg accessories, software attachments, etc ...);
(2) the right does not apply to audiovisual or computer software sealed once opened;
3) the goods subject to the right of withdrawal must be returned intact and in the normal state of preservation and in the original complete packaging in all its parts (including packaging and any documentation and ancillary equipment: manuals, cables, etc.) , The consumer must manipulate and inspect the goods with the due diligence of any damage or improper use that will diminish the value will be charged to the consumer, to limit damage to the original packaging, we recommend, where possible, to insert it in a second box on which to attach The return authorization number;
4) The right does not apply to custom-made or customized goods (eg PCs assembled on customer's specifications) or that by their nature are rapidly degraded or degraded (eg consumables).
NEXT Hardware & Software Spa will repay to the customer the amount paid as soon as possible and in any case within the terms of the law (14 days from the date of receipt of the notice of withdrawal) by bank transfer to a customer's current account or using The same means of payment used by the consumer. The costs and the risks of transport for the return are entirely borne by the Customer.
- Privacy & Security
This site uses cookies to optimize your online experience. By agreeing to use this site without modifying your cookie preferences, you authorize the use of cookies by us. You can delete and block all cookies on this site, but some site elements may not work properly.
For more information, see our Privacy Statement on the dedicated page.
- Returns , Warranty & Replacements
All Barrow products sold by NEXT spa, unless otherwise specified, are subject to the following warranty:
24 Months for Private Individuals (Invoice or VAT Invoice)
12 Months for Businesses (Invoice with VAT)
Made in Warranty:
If you have a PURCHASE product from the site barrowstore.com or directly in one of NEXT SPA's stores that are malfunctioning or are not compliant and are still under warranty, please fill in the form to manage your yield,
Follow the instructions contained therein.
RUDDER SRLS Via Di Vittorio 14 20813 BOVISIO MASCIAGO MB Italy is the company entrusted by NEXT HARDWARE & SOFTWARE SPA for the management of RMA service and service
(You must be a registered user)
- Warranty Term:
The guarantees are provided under the following conditions:
The product is sent intact, without physical damage.
If you have a copy of the purchase, invoice or receipt form - for the companies there must be a delivery note signed at NEXT SPA with a delivery note to RUDDER SRLS
The product reaches RUDDER SRLS only after obtaining the RMA number assignment and that the number itself is indicated outside the parcel - Goods without RMA reference will be rejected.
The carriage is the responsibility of the customer.
- Valutazione riconoscimento garanzia
I prodotti regolarmente pervenuti al servizio resi RUDDER SRLS saranno testati presso il laboratorio.
Il rilievo di manomissioni, asportazioni di parti o ogni altra alterazione del prodotto faranno decadere la garanzia.
In assenza di guasto, il prodotto verrà restituito con addebito di € 25,00 + IVA per spese di collaudo, più rimborso spese di spedizione. - Warranty rating recognition
- Regularly received products at the RUDDER SRLS service will be tested at the laboratory.
- The tampering, removal of parts or any other product alteration will invalidate the warranty.
- In the absence of a defect, the product will be returned with a charge of € 25.00 + VAT for testing fees plus reimbursement of shipping charges.
Warranty Time
The management number allows the traceability of the return throughout the iter and is viewable by the customers
Each manufacturer has different ways of guarantee recognition, see specifications attached to the product purchased. In the case of direct acknowledgment by the manufacturers, RUDDER SRLS assumes no responsibility for the timing of the request
RUDDER SRLS undertakes to complete the Guarantee Recognition Itinerary, for products not directly managed by producers, within 30 days of receipt of the goods by keeping the customer informed of any variations in timing
- Goods out of warranty
It is possible to manage through RUDDER SRL the fault search and budget estimates for out-of-warranty products for PC Desktop costs 50.00 € + VAT; For Notebooks of 80 € + VAT.
In the case of failure to repair, however, it will be paid at the withdrawal of the product.
References: mail : tech2@ruddersrl.it
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Limitation of Liability:
In the event of any liability of Next Hardware & Software Spa for failure to fulfill the contract in full or in part, Next Hardware & Software Spa shall not be liable for any indirect and / or unforeseeable damages to the Customer. In any case, the total compensation payable to the customer will not exceed the price paid by the customer.
- Payment, Pricing & Promotions
- Account Information Order
Unless otherwise stipulated, Barrowstore & Next Hardware & Software Spa's offers and price lists are those published on the website and are valid subject to a manifest error; However, they may be modified by Next Hardware & Software Spa without prior notice. The prices applied are the price to the customer excluding our warehouse including taxes and VAT unless otherwise specified; All shipping charges, additional services (fullfillment, configuration and logistics services) and any additional charges (minimum order amount) are to be borne by the Customer.
The goods purchased online, by fax, by e-mail must be paid by: pre-paid bank transfer, PayPal or Ticket, and in that case a surcharge will be applied on the shipping price, unless otherwise agreed in writing with Next Hardware & Software Spa. For orders with advance bank transfer payment, the merchandise will be released for shipment only after receiving confirmation from the administrative department of Next Hardware & Software. The banking coordinates for bank transfers are communicated by email or fax after sending an order. Next Hardware & Software Spa reserves the right not to sell to customers who are unsolicited.
The Customer warrants, assuming any liability in any way and without prejudice to Next Hardware & Software Spa, the holder of the barrowstore site, and of any prejudicial consequence, that his / her data provided at the acceptance of these General Terms is true and allows you to identify The true identity of the Customer himself, who also undertakes to immediately and in writing inform the Next Hardware & Software Spa of any change in the provided data.
Customer is aware that in case of online purchases, purchase orders at Next Hardware & Software Spa are issued through the joint use of a subscriber identification code (UserID) and a password (password) chosen By the Customer himself who is aware that the availability of both by third parties would allow them to issue regular orders that bind the Customer, identified by UserID and Password, to accept the receipt of the ordered goods and the payment of the due amount . The Customer is therefore required to keep both the identification code and the password with the utmost care, keeping them both secrets for the duration of the relationship with Next Hardware & Software Spa